All Cuyahoga County Executive departments and agencies, with the exception of some public safety and emergency offices, will be closed Friday, December 26, 2014. Please use our contact list to check if the agency/department you are trying to reach is open on December 26.
Mission: To recruit and maintain the most qualified and motivated workforce, serving the public in an effective manner and to foster a work environment that promotes equal opportunity, dignity, respect and encourages individuals to reach their maximum potential.

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Unemployment Compensation


OHIO HAS ONLY TWO WAYS TO FILE FOR UNEMPLOYMENT COMPENSATION BENEFITS:
  • File online at http://unemployment.ohio.gov, 24 hours/day, 7 days/week. Limited service may be available while our system is being updated nightly.  Check the website for available services. Please be sure to follow the prompts.
  • Call toll-free 1-877-644-6562 or TTY 1-888-642-8203, Monday through Friday, 8:00 a.m. - 5:00 p.m. (excluding holidays).

The State of Ohio has expanded its call center hours until further notice. The toll-free number is now available from 8 a.m. to 5 p.m. Monday and Tuesday, 7 a.m. to 7 p.m. Wednesday through Friday, and 9 a.m. to 3 p.m. on Saturday.

  • For a list of what you will need to file for unemployment compensation, please see the State’s website.

WHAT HAPPENS WHEN YOU CALL THE TOLL-FREE NUMBER:

When you call the 1-877-644-6562 number, you will be requested to select one of the following number options:

  • Press #1 for assistance with unemployment applications.
  • Press #2 if you are calling to file for weeks of benefits, for payment information, or to inquire on the status of a previously filed claim.
  • Press #3 if you are responding to a statement of overpayment you received in the mail or a notice of change in work-search requirements and are required to register for employment services.
  • If you do not have a touch-tone phone, stay on the line and your call will be directed to a customer service representative.

ONCE YOUR APPLICATION HAS BEEN FILED:

  • You will receive further information by mail or email.
  • Your claim will be assigned to a Processing Center (see below list) based on the last four digits of the claimant's social security number.
  • If filing online and you need your Personal Identification Number (PIN) reset, please call the toll-free number 1-866-962-4064.      

Processing Centers:  

Bowling Green Processing Center 1-800-589-2799 
Canton Processing Center 1-866-768-0022
Jackson Processing Center 1-866-731-0014
Lima Processing Center 1-866-272-0118
Richmond Heights Processing Center 1-866-576-0006
Sherwood Processing Center     1-888-582-0145
Youngstown Processing Center 1-866-221-0558
Zanesville Processing Center 1-866-217-0008