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Unemployment Compensation


OHIO HAS ONLY TWO WAYS TO FILE FOR UNEMPLOYMENT COMPENSATION BENEFITS:
  • File online at http://unemployment.ohio.gov, 24 hours/day, 7 days/week. Limited service may be available while our system is being updated nightly.  Check the website for available services. Please be sure to follow the prompts.
  • Call toll-free 1-877-644-6562 or TTY 1-888-642-8203, Monday through Friday, 8:00 a.m. - 5:00 p.m. (excluding holidays).

The State of Ohio has expanded its call center hours until further notice. The toll-free number is now available from 8 a.m. to 5 p.m. Monday and Tuesday, 7 a.m. to 7 p.m. Wednesday through Friday, and 9 a.m. to 3 p.m. on Saturday.

  • For a list of what you will need to file for unemployment compensation, please see the State’s website.

WHAT HAPPENS WHEN YOU CALL THE TOLL-FREE NUMBER:

When you call the 1-877-644-6562 number, you will be requested to select one of the following number options:

  • Press #1 for assistance with unemployment applications.
  • Press #2 if you are calling to file for weeks of benefits, for payment information, or to inquire on the status of a previously filed claim.
  • Press #3 if you are responding to a statement of overpayment you received in the mail or a notice of change in work-search requirements and are required to register for employment services.
  • If you do not have a touch-tone phone, stay on the line and your call will be directed to a customer service representative.

ONCE YOUR APPLICATION HAS BEEN FILED:

  • You will receive further information by mail or email.
  • Your claim will be assigned to a Processing Center (see below list) based on the last four digits of the claimant's social security number.
  • If filing online and you need your Personal Identification Number (PIN) reset, please call the toll-free number 1-866-962-4064.      

Processing Centers:  

Bowling Green Processing Center 1-800-589-2799 
Canton Processing Center 1-866-768-0022
Jackson Processing Center 1-866-731-0014
Lima Processing Center 1-866-272-0118
Richmond Heights Processing Center 1-866-576-0006
Sherwood Processing Center     1-888-582-0145
Youngstown Processing Center 1-866-221-0558
Zanesville Processing Center 1-866-217-0008